Blogs

Due Diligence Prior to Construction

By Kelly David posted 4 days ago
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When consumers see a building under construction, typically, everyone is waiting to see the sign to know what business is coming soon. Signage installation is an exciting milestone for the client and the marketplace. In today’s fast-paced environment, while the signage is critical, it often can be an afterthought due to all of the other moving parts of facility construction. Today’s topic focuses on the impact of including signage at the beginning of the process. A recent example comes from a client who sought to make a more significant branding impact through a larger sign on the exterior of their building. The entire renovation was completed to create ...
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2020 Facilities Calendar

By Joel Elsea posted 01-22-2020
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So here we are, 2020. Whether we want to be or not. A new year. A new decade. And more than likely, some of the same beautiful facility related issues we faced in 2019. So, for all you beginner FMs that might be new to this game, I’ve (very thoughtfully) put together a calendar for you to copy to help eliminate any surprises this year. Hopefully this calendar will help keep you off the HR radar and away from the liquor cabinet for more than a few hours. Here goes nothing….   January: The month of resolutions and goals for the year. Yep, they should’ve been done two months ago but you were so busy cancelling painting jobs and janitorial services to make ...
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6 Simple Steps to Drive Strategic Change

By Troy Batchelor posted 01-13-2020
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In facilities management, change is the only constant. Throughout my career as a store manager, district manager, and manager of store operations, I have been given many plans to implement. I’ve also created and carried out my own operational roadmaps. Now, I guide people through organizational shifts as an enterprise sales director at Corrigo . Each situation and solution will always be unique, but there are six steps you can take to intelligently outline an approach to major organizational changes. 1) Identify the problem Problems come in all shapes and sizes—they can be reactive or proactive, have to do with customers or employees, or be something ...
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Can you reduce Operational Costs by scrutinizing your Utility Bills?

By Wayne Beamish posted 11-08-2019
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With 20 plus years in the energy management industry and looking at countless utility bills, I can honestly tell you there is quite a bit of money left on the table if companies are not aggressively reviewing their utility bills. These days most companies have moved from “rubber-stamping” payments through their accounting departments and automatically paying what is requested of them. However, even with the most methodical companies who have put measures in place internally or perhaps looked to a third party to assist with this aspect of their operational costs, can more be done? We say empathically "yes"! Capturing usage data is a great first step in the ...
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HVAC Case Study: How To Create A Successful HVAC Installation and Replacement Experience

By Javier Lozano posted 09-30-2019
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It seems a bit ironic that a facilities HVAC system is hands down the most expensive and important piece of equipment in the entire building.  Yet, to some Facility Managers, the one thing that is put off the most. Let’s face it, if a store or restaurant isn’t pleasant, sales will begin to go down because customers aren’t comfortable.  In addition, employees may begin to walk out and quit because the working conditions aren’t appropriate. And, this does not take into account the possible longterm, and untraceable affects.  Some customers may be so put-off by the temperature in the store or restaurant, they’ll never return.  In addition, they may share ...
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An Hour Here…an Hour There…Pretty Soon You’re Talking About Real Money

By Carl Baumann posted 08-19-2019
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I spent a few days at the Connex, previously known as PRSM (Professional Retail Service Management) show in Denver in the spring, and I confess I failed to connect some dots until I stumbled up on this 15-second video on Linkedin:  https://www.linkedin.com/feed/update/urn:li:ugcPost:6532237799628910592 On my way to the show, I stopped in an airport snack shop in Newark, picked up a bag of nuts for the plane, and was at first taken back by the lack of a cashier.  I soon found the self-check-out scanner and was on my way…in seconds. When I landed in Denver, I stopped in a similar snack shop, but this one was staffed conventionally by a single, visibly annoyed, ...
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Necessary Changes

By Lauren Culpepper posted 07-15-2019
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Adding foodservice requires FMs to switch up their strategi
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One Minute With Gregg Ross

By Lauren Culpepper posted 07-15-2019
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Co-Founder, 23 rd   Group LLC “The FM industry is not for everyone. It’s a tough and challenging field, fraught with stress, but so amazingly rewarding.” On Cofounding the 23rd Group “I was inspired to build a superior facility management company, whose commitment and ethos is firmly rooted in solving industry challenges, confronting industry norms and implementing bold solutions to advance customer objectives.” Words of Wisdom “Listen to your customers about their challenges, pain points and what keeps them up at night. Then, deliver for them.” Advice for someone starting out? “Be committed to industry education and personal improvement ...
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One Minute With Kevin Hermann

By Lauren Culpepper posted 07-15-2019
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RFMP, Senior Manager, Facilities Maintenance, The Fresh Market 16 years Facilities Experience “I plan to stay in the FM field for the foreseeable future. I enjoy developing people and processes to support our operations partners. Every day is fun and exciting as the team solves issues and continues to increase their knowledge.” Thoughts on the restaurant retail trend? “Today’s guests want more experiences and to be able to do more tasks in one place. Our mission at The Fresh Market is to inspire our guests to make everyday eating extraordinary.” Benefits of being a Connex member? “Connex is a great resource for learning information about ...
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Connex 2020 Trends Report

By Lauren Culpepper posted 07-15-2019
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Annual report launches this fall. Coming this September: Connex’s industry-leading report on the latest trends driving the facilities management industry. These include regulatory and M&A trends; labor shortages, diversity and women in FM; retail-tainment; financial and technology trends; microgrids; and new store concepts. These trends are driving change across the industry and will require facilities executives to adapt new strategies and tactics to succeed. Look for the print and digital versions this fall.   Keep an Eye Out Visit connexus.connexfm.com for more infor
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Skills to Get the Job Done

By Lauren Culpepper posted 07-15-2019
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New online education helps FM professionals succeed. Are you new to Facilities Management (FM)? Are you assuming a new FM role? Are you looking for traditional FM roles explained in easy to understand terms? Competencies of Facilities Management in Multi-Site & Retail   is an intermediate online education series that features eight comprehensive courses of general skills needed by facilities management professionals. The series, developed by Michel Theriault, Principal, Strategic Advisor, FM Insight Consulting Ltd., provides updated information previously found in the “RFMP Study Courses.” “The Competencies of FM is a resource for seasoned ...
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Introducing the Connex Online Buyer’s Guide

By Lauren Culpepper posted 07-15-2019
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A faster way to find the perfect match.   Match.com helps people find the perfect date. When facility managers need to find the perfect supplier, it can be challenging. Connex now has the answer: the new “match.com” for FMs — otherwise known as the Connex Online Buyer’s Guide. The new Connex Online Buyer’s Guide is unlike any online directory in the industry. Created under the guidance of the Connex Sourcing Committee, it empowers users to search using specific criteria, such as services, products or consulting, and by location, state/region or across the nation. The more criteria entered, the more accurate the search results. “The Connex Sourcing ...
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Avoid the Pitfalls of Permitting

By Lauren Culpepper posted 07-15-2019
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  How to navigate the process of permitting when adding foodservice to multi-site facilities. From redesigning the floor plan and layout of the store to coordinating electrical, plumbing and construction, facility managers (FMs) adding foodservice to their multi-site facilities have a seemingly endless number of tasks — many of which require permits. And while these permits may seem like an annoying formality on a long list of to-dos, they’re actually a vital part of a safe and successful expansion into foodservice. Ignoring them could mean safety hazards, exorbitant fines, delayed construction dates or, worse, complete project shutdown. So what steps ...
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Clean Eating

By Lauren Culpepper posted 07-15-2019
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Retailers adding foodservice to their stores face unique cleaning challenges.   In retail, a dirty store can lead to a sullied brand. In foodservice, however, the consequences can be much more dire, according to the Johns Hopkins Bloomberg School of Public Health. In 2018, it conducted a study to determine the total costs of foodborne illness outbreaks in restaurants from 2010 to 2015. It found that when accounting for lost revenue, lawsuits, legal fees and fines, a single outbreak of foodborne illness affecting 250 people can cost upwards of $2.5 million.  As more and more retailers add foodservice operations to their stores — everything from cafes ...
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What’s Cooking in Retail?

By Lauren Culpepper posted 07-15-2019
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Retail and foodservice are colliding in the most delicious way. When mail-order catalogs reached peak popularity in the 1960s, pundits predicted the end of brick-and-mortar retail. When televised home shopping arrived in the 1980s, observers again put physical retail on the endangered species list. And when e-commerce reared its head for the first time in the 1990s, traditional retail stores received yet another death sentence. But brick-and-mortar retail isn’t expired, obsolete or extinct. In fact, 86 percent of U.S. retail sales still happen in physical stores, according to market research company Forrester. These days, one of the most delectable ...
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Slicing and Dicing Kitchen Equipment

By Lauren Culpepper posted 07-15-2019
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What FMs should know before outfitting a foodservice space.   When upgrading appliances or constructing a new foodservice space, FMs have many options. However, due diligence is critical to securing the best fit for multi-site properties. Josh Zolin, CEO, Windy City Equipment, offers his tips for a top-notch experience. 1)       Power Source.   The first determination a FM must make is whether a kitchen will be powered by gas or electricity. “Some fully operational commercial kitchens can be 100 percent electric, such as restaurants in airports, and there are many reasons why some choose electric over gas,” Zolin explained. “Sometimes gas isn’t available, ...
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Unwanted Guests

By Lauren Culpepper posted 07-15-2019
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From pests to fires, experts dish out advice for facility managers adding foodservice experiences to multi-site facilities. When multi-site retailers add foodservice to their stores, there are several moving pieces to consider and many priorities at play. But the health and safety of customers and staff should always be the top priority. Two essential elements of foodservice safety are pest control and fire prevention. Connexus spoke with experts in both fields for guidance in handling these important safety issues. Here’s their advice.   Infesting and Nesting Adding a kitchen to a property often attracts unwelcome tenants due to the new ...
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From the Desk of Bill Yanek, CEO

By Lauren Culpepper posted 07-15-2019
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     The Wisdom of Bruce Springsteen   “There was 57 channels and nothin’ on.” — Bruce Springsteen  As Connex continues its Road to 2023 and beyond, we are working diligently to deliver to you — our Connex FM community — content and resources you can use to navigate the FM world of today and tomorrow. Selecting that content is becoming increasingly complex and important if Connex is to remain “The Multi-Site Facilities Network” of record. We know your time (and bandwidth) are in short supply. So what we share and how we share it are crucial.  Curating what we share.   Late last year, senior Team Connex leaders spent a day at VaynerMedia ...
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LED Lighting in the Retail Industry

By Lisa DePass posted 07-08-2019
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Hello to the Connex community near and far! My name is Lisa DePass and lighting is my game.  My hope for this blog is manifold.  First, for those of you who feel somewhat inept or clumsy in your lighting knowledge, I hope to bring some encouragement and a forum for you to bring your questions to.  Second, for those of you who have been making the transition to LED, please share your successes and challenges.  We can all learn from each other.  Third, this is an opportunity to help our online community to grow, even just a little. Note: To my American friends, please excuse my spelling…it’s Canadian J With the massive shift to LED, retailers have found ...
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One Minute with David Levy

By Lauren Culpepper posted 06-10-2019
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President, Facility Plus   32 years with Facility Plus  Benefits of being a Connex member? “It’s an awesome educational resource and a great way to learn from what others have experienced. The networking events, tradeshows and coast-to-coast marketing opportunities are invaluable. We’re big fans of giving back to the association.”  Thoughts on energy management? “It is the way of the future. If you’re not energy-conscious you need to change your way of thinking. This is an amazing time to be a part of this industry — if you’re open-minded, creative and interested in rapid change.”  A Typical Day “I believe in working on your business as opposed ...
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