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“Business Interruption is a comprehensive policy… if your business stops because a loss occurs, you have physical damage to your property, there is this business interruption coverage that covers the profits you’ve lost during that time you were shut down.” Eric Townsend [00:06:55]   As life begins to return to normal following the COVID-19 Pandemic, businesses are struggling to financially recover from unprecedented losses. Although some insurance policies will cover partial amounts of these losses, there is no way to know with certainty just how much any business truly lost. Here is what you need to know as your business begins ...
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  Employees are the backbone of every company, which means employees view their job is just as important as the work that they are doing. Are you creating an environment that employees feel seen, heard, and respected in?    Keeping employees invested in their work is an age old dilemma. One way to gain the focus of employees is to direct their attention towards measurable growth. That growth may not come in the form of monetary wealth, but instead in personal and team goal achievements. Determine how you as a leader can pour into your employees without micromanaging. “As the owner and the leader of the company, sending random ...
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Leading in a Crisis   COVID-19 has rocked the world, to say the least. Many businesses have been dismantled, employees laid off, and industries changed forever. In these times of uncertainty, how can you rise to the occasion as a leader?   A simple way to break down facing an intimidating situation is with the acronym F.E.A.R. Leaders can do one of two things: Forget Everything And Run or Face Everything And Rise. Leaders who can perform with the latter of these in mind will rise to the occasion and encourage employees to do the same. This mindset allows your team to stay on track with goals and keep sight of your company’s ...
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What's up guys! Check out our latest Podcast in our Leadership Series.   Show Notes   (00:47) Introduction (2:58) What can we expect now that businesses are trying to reopen? (4:41) How do you think this process is going to affect them and immediate future? (6:25) How do you think restaurants are going to manage with all those new requirements? (8:42) What do you think is the best way for restaurants to keep their team safe?  (12:01) OSP: Optimized Sanitation Process (12:47) Covid 19 Safety Compliance Monitoring (15:59) There Will be challenges, but were not on the sidelines ...
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Continuous learning is an essential component of Branded Group’s #BeBetter culture. In her recent LinkedIn article,  Five Tips for Advancing an Authentic Learning Culture , Kiira Belonzi, Branded Group’s Vice President of Business Development, discusses five key strategies leaders can implement in the workplace that promote an environment of learning. As the Vice President of Development and lead educator for a nationwide facility services provider, many of the solutions that I implement for our company result in happier, more productive employees and improved client services. Fortunately, I am passionate about identifying opportunities for improvement, ...
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First published on LinkedIn - January 28, 2020 Engagement. Retention. Loyalty. These are terms that human resources managers tend to use in measuring employee job satisfaction. However, they can and should also apply to your organization’s social media strategy and your approach to creating a team of internal influencers to further elevate your brand. Any social media or tech-savvy team member may be able to craft interesting content, but are they the best people to engage with your customers and followers? Those who are closest to the audience you’re trying to reach, like sales or customer relations, may be in a better position to strike up an engaging conversation. ...
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As published on Inc.com. As entrepreneurs,  risk-taking  is in our DNA. It’s why we started our businesses, why we forge ahead through challenges and also why we are never satisfied with the status quo. Pushing yourself to  think outside of the box  so that you can stay ahead of the ever-changing business environment is the norm for any savvy business owner. It’s been nearly four years since I started my company and we have grown by leaps and bounds due to the talent and dedication of my team. Their commitment to delivering excellence on a daily basis is the foundation for our  continued growth . However, the team on day one looked very different than the ...
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In the facility management world, Covid-19 will forever leave its mark on our industry. Together as an industry, we face an incredible amount of furloughs and loss in revenue, which means we will need to innovate in order to get us out of this situation and keep our businesses intact. As a vendor who provides services to Facility Management market, we are looking to create new synergies, new service offerings, and new ways to conduct business and counteract Covid-19.   Events like Covid-19 hit our community hard. There will be winners and losers and some companies will close their doors forever. This kind of Black swan event has happened before and ...
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As seen in Forbes.com Your company culture is your foundation. It is the bedrock from which your employees will thrive, your customers will engage, and your partners will benefit. It will help you survive the winds of change and face the challenges that come your way. When implemented purposefully, it may also be a key differentiator among your competitors. Spending time to create a company culture that sits on a shelf is not only a waste of time, it may damage your brand. Your employees and your customers need to see that you are steadfast in your commitment. This is what engages your workforce. This is what makes a lasting brand and builds trust. This ...
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Our industry is built off failures. We are inundated with news of failed appliances, HVAC and plumbing systems, and whatever else might break down in the matter of a day. What’s that a recipe for? A constant state of addressing problems we had little to do with. At times it is overwhelming, it requires the ability to adapt, respond, and react in ways that are quick and efficient. No day mirrors the one before, and as the days go on, we learn to be a little quicker, more efficient, and more effective.  As a Young Sales Professional learning to adjust to a new normal, I’ve had to adapt new practices. Here are some of my top tips to successfully responding ...
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Appeared on Forbes.com “Gratitude” is a word we tend to hear more of around the Thanksgiving holiday when families and loved ones gather to express their thankfulness. However, I don’t subscribe to this once-a-year approach, instead I incorporate gratitude into my life every day. Some may call this a “practice.” I call it my life philosophy. I’m well aware that my personal and professional success did not happen in a vacuum. There are many people who are responsible for this success, including my team, mentors, coaches, clients, friends, and family. I strive to ensure each of them know how appreciative I am of their contributions and support. Additionally, ...
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According to a recent   article by McKinsey & Company , more and more businesses are evolving into fully-outsourcing their facility maintenance needs. This progression has been in effect for the past decade and will continue to expand as unemployment levels remain low and cash reserves remain steady. Total in-house and outsourced facility management is projected to grow more than 6 percent annually through 2024. The need for highly-skilled tradespeople is more urgent than ever. Since the majority of high school students have   pursued college degrees rather than trade schools   over the past decade, our industry, as well as others, such as manufacturing, ...
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When we first began the endeavor of auditing utility bills, we focused mainly upon the electrical and natural gas side of things as our assumption was that we would find the highest rate of return there. Indeed, we certainly have found numerous issues with those bills. However, what did catch us by surprise was in finding that the water bills presented even more opportunities for our clients as it now related to cost avoidance. Most people don't realize that a running toilet or a small drip of a faucet does equate to money down the drain, adding another $300-$500/month to your water bill. Keeping that in mind, along with some utilities only billing water ...
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When consumers see a building under construction, typically, everyone is waiting to see the sign to know what business is coming soon. Signage installation is an exciting milestone for the client and the marketplace. In today’s fast-paced environment, while the signage is critical, it often can be an afterthought due to all of the other moving parts of facility construction. Today’s topic focuses on the impact of including signage at the beginning of the process. A recent example comes from a client who sought to make a more significant branding impact through a larger sign on the exterior of their building. The entire renovation was completed to create ...
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2020 Facilities Calendar

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So here we are, 2020. Whether we want to be or not. A new year. A new decade. And more than likely, some of the same beautiful facility related issues we faced in 2019. So, for all you beginner FMs that might be new to this game, I’ve (very thoughtfully) put together a calendar for you to copy to help eliminate any surprises this year. Hopefully this calendar will help keep you off the HR radar and away from the liquor cabinet for more than a few hours. Here goes nothing….   January: The month of resolutions and goals for the year. Yep, they should’ve been done two months ago but you were so busy cancelling painting jobs and janitorial services to make ...
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In facilities management, change is the only constant. Throughout my career as a store manager, district manager, and manager of store operations, I have been given many plans to implement. I’ve also created and carried out my own operational roadmaps. Now, I guide people through organizational shifts as an enterprise sales director at Corrigo . Each situation and solution will always be unique, but there are six steps you can take to intelligently outline an approach to major organizational changes. 1) Identify the problem Problems come in all shapes and sizes—they can be reactive or proactive, have to do with customers or employees, or be something ...
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With 20 plus years in the energy management industry and looking at countless utility bills, I can honestly tell you there is quite a bit of money left on the table if companies are not aggressively reviewing their utility bills. These days most companies have moved from “rubber-stamping” payments through their accounting departments and automatically paying what is requested of them. However, even with the most methodical companies who have put measures in place internally or perhaps looked to a third party to assist with this aspect of their operational costs, can more be done? We say empathically "yes"! Capturing usage data is a great first step in the ...
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It seems a bit ironic that a facilities HVAC system is hands down the most expensive and important piece of equipment in the entire building.  Yet, to some Facility Managers, the one thing that is put off the most. Let’s face it, if a store or restaurant isn’t pleasant, sales will begin to go down because customers aren’t comfortable.  In addition, employees may begin to walk out and quit because the working conditions aren’t appropriate. And, this does not take into account the possible longterm, and untraceable affects.  Some customers may be so put-off by the temperature in the store or restaurant, they’ll never return.  In addition, they may share ...
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I spent a few days at the Connex, previously known as PRSM (Professional Retail Service Management) show in Denver in the spring, and I confess I failed to connect some dots until I stumbled up on this 15-second video on Linkedin:  https://www.linkedin.com/feed/update/urn:li:ugcPost:6532237799628910592 On my way to the show, I stopped in an airport snack shop in Newark, picked up a bag of nuts for the plane, and was at first taken back by the lack of a cashier.  I soon found the self-check-out scanner and was on my way…in seconds. When I landed in Denver, I stopped in a similar snack shop, but this one was staffed conventionally by a single, visibly annoyed, ...
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Hello to the Connex community near and far! My name is Lisa DePass and lighting is my game.  My hope for this blog is manifold.  First, for those of you who feel somewhat inept or clumsy in your lighting knowledge, I hope to bring some encouragement and a forum for you to bring your questions to.  Second, for those of you who have been making the transition to LED, please share your successes and challenges.  We can all learn from each other.  Third, this is an opportunity to help our online community to grow, even just a little. Note: To my American friends, please excuse my spelling…it’s Canadian J With the massive shift to LED, retailers have found ...
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